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Privacy and Policy

foodranger.ph Terms of Service and Privacy Policy
1. Terms
By accessing or using the pages in foodranger.ph and/or installing, accessing or using mobile applications (any device, update or software that all a user to use this mobile application), mobile website, e-newsletters and subscriptions, which these terms shall apply (from here on, \"our services\") you agree to these terms or any amendment that foodranger.ph may introduce in the future. Also, by accepting these terms, you understand and consent to our Privacy Policy. 2. Compatibility As the user, you are responsible for devices, software, and internet access used to access our services. The current version of our services may be upgraded from time to time to support new functions and improve our services, but this does not guarantee that the said update will be compatible to all devices, operating systems, and software. Also, you are responsible for any means of communication and data charges or fees that may apply when you use or access our services.
3. User Accounts
Upon creating an account to use our services, you are responsible in keeping your account secured, as well as maintaining the accuracy of necessary information required, and all other activities under your account. Hence, foodranger.ph shall not be held liable if the user\'s account is used by another individual to use/access our services without the account owner\'s consent. As the account owner, you are solely responsible for safeguarding and maintaining the confidentiality of your username, email address, password, and other log in information. Therefore, you agree not to share or permit others to use your Account or Password; or assign or transfer your Account to any other person or entity. Also, by creating an account to use/access our site and services, you are at least eighteen (18) years old, and if you are registering for the Services for and on behalf on an entity, that you are authorized to enter into and bind the entity to these Terms. foodranger.ph reserves the right to change the eligibility criteria for any reason without prior notice. You may not create or use any account with us for any person or entity other than yourself except if you are authorized to do so for and on behalf of such person or entity. Due to the nature of the business, foodranger.ph needs to collect personal data including (but not limited to) name, email address, phone number, and address. These data will be used to deliver the goods you order to the accurate location and the correct receiver.
foodranger.ph on its discretion has the right to change, adjust and correct delivery address to ensure proper delivery by our riders.
4.YOU CAN ALSO MAKE USE OF THE FOLLOWING RIGHTS AT ANY TIME:
RIGHT TO ACCESS
You have the right to be informed which data we store about you and how we
process this data.
RIGHT TO RECTIFICATION
If you notice that stored data is incorrect, you can always ask us to
correct it.
RIGHT TO ERASURE
You can ask us at any time to delete the data we have stored about you.
LOGIN
If you already have an existing customer account, you will need to enter
your email address and password to log in. If we detect irregularities
during registration, such as entering the wrong password several times, we
will take appropriate measures to prevent damage to you and us.
SINGLE-SIGN-ON
FACEBOOK
If you have a Facebook profile, you can register on our website to create a
customer account or to register using the social plugin “Facebook
Connect” of the social network Facebook, which is operated by Facebook
Inc., 1 Hacker Way, Menlo Park, CA 94025, USA (“Facebook”), within
the framework of the so-called Single Sign On technology. You can recognize
the social plugins of “Facebook Connect” on our website by the
blue button with the Facebook logo and the inscription “Log in with
Facebook” or “Connect with Facebook” or “Log in with
Facebook” or “Sign in with Facebook”
f you call up a page of our website that contains such a plugin, your
browser establishes a direct connection to the Facebook servers. The content
of the plugin is transmitted directly from Facebook to your browser and
integrated into the page. Through this integration, Facebook receives the
information that your browser has called up the corresponding page of our
website, even if you do not have a Facebook profile or are not logged on to
Facebook. This information (including your IP address) is transmitted
directly from your browser to a Facebook server in the USA and stored there.
These data processing operations are carried out in accordance with Art. 6
Para. 1 (f) GDPR on the basis of Facebook’s legitimate interest in the
display of personalised advertising on the basis of surfing behaviour.
By using this “Facebook Connect” button on our website, you can
also log in or register on our website using your Facebook user data. Only
if you give your express consent in accordance with Art. 6 Para. 1 (a) GDPR
prior to the registration process on the basis of a corresponding note on
the exchange of data with Facebook, will we receive the general and publicly
accessible information stored in your profile when using the Facebook
“Facebook Connect” button on Facebook, depending on your personal
data protection settings on Facebook. This information includes user ID,
name, profile picture, age and gender.
We would like to point out that after changes have been made to
Facebook’s data protection conditions and terms of use, your profile
pictures, the user IDs of your friends and the friends list may also be
transferred if they have been marked as “public” in your Facebook
privacy settings. The data transmitted by Facebook is stored and processed
by us for the creation of a user account with the necessary data, if this
has been released by you on Facebook (title, first name, surname, address
data, country, e-mail address, date of birth). Conversely, we can transfer
data (e.g. information on your surfing behaviour) to your Facebook profile
on the basis of your consent. The consent given can be revoked at any time
by sending a message to us. Facebook Inc. adheres to the Standard
Contractual Clauses to ensure an adequate level of protection for personal
data can always be ensured.
GOOGLE
If you have an account with Google, you can use this account to log in to
our service. Google accounts for European users are provided by Google
Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland (“Google
Ireland”), a subsidiary of Google LLC, 1600 Amphitheatre Parkway,
Mountain View, CA 94043 (“Google”).
By using the “Continue with Google” button on our website, you
can log in or register on our website using your Google user data. Only if
you give your express consent in accordance with Art. 6 Para. 1 (a) GDPR
prior to the registration process on the basis of a corresponding note on
the exchange of data with Google, will we receive your Google user ID, user
name and email address. We will never receive your Google password and
cannot log in to your Google account. You can learn more about data sharing
with Google when logging in to our service with Google by reviewing
Google’s explanations here:
RIGHT TO RESTRICTION OF PROCESSING
If you do not wish to delete your data, but do not want us to process it
further, you can ask us to restrict the processing of your personal data. In
this case, we will archive your data and only reintegrate it into our
operative systems if you so wish. However, during this time you will not be
able to use our services, otherwise we will process your data again.
The materials on foodranger.ph\'s website are provided on an \'as is\' basis. foodranger.ph makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, foodranger.ph does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.
5. Limitations
foodranger.ph will do its best to make sure our services are available all the time. However, we shall not be held responsible for the loss of data (your orders and other information) due to system errors. This applies even if foodranger.ph or authorized representative of foodranger.ph has been notified orally or in writing of the possibility of such damage. Since some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
6. Governing Law
By continuously using or accessing our services, you agree to comply with all existing laws that apply to our services. On our part, we shall also comply with existing laws that may apply to the business, our services and operations, as well as protecting the privacy and personal information you have entrusted to us. These terms and conditions are governed by and construed in accordance with the laws of Pampanga and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.
7. Amendments
foodranger.ph may revise these terms and conditions of service for its website at any time without notice. By using this website and our services you are agreeing to be bound by the then current version of these terms of service.
8. License
foodranger.ph and its partners own all images, names, and other forms of digital content on our website. Permission is granted to temporarily download one copy of the materials (information or software) on foodranger.ph\'s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
Copy or modify the materials
Use the content and other materials for commercial purposes or any public display (commercial or non-commercial)
Changer or remove any copyright or propriety notations from the materials.
Attempt to decompile or reverse engineer any software on foodranger.ph.
Transfer the materials to another person or “mirror” the materials on any server.
The license granted in these terms and conditions shall be automatically terminated anytime if the user violates any of these restrictions. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
9. Accuracy of Materials
The materials appearing on foodranger.ph\'s website may contain technical, typographical, or photographic errors. foodranger.ph does not warrant that any of the materials on its website are accurate, complete or current as we only rely on the information provided by our partner restaurants. foodranger.ph may make changes to the materials contained on its website at any time without notice. However foodranger.ph does not make any commitment to update the materials.
10. Links
foodranger.ph has not reviewed all of the sites and pages linked to our website/services. Therefore, foodranger.ph is not responsible for the contents of any of these linked sites. The inclusion of any link does not imply that the site or page is endorsed by foodranger.ph and its partners. The use of any such linked websites is at the user’s own risk.
11. Order, Pricing, and Payment
All orders placed by users are subject to stock availability. foodranger.ph reserves the right to amend or reject your order/s in whole or in part, at any time and without liability or where any product is out of stock, damaged or spoilt, or unavailable for any other reason. foodranger.ph and its partner restaurants may change the prices of their goods and services without prior notice. We only accept payment for orders via PayPal, Visa, MasterCard, and cash-on-delivery. Payments shall be made using Philippine Peso. In the event of any shortfall in payment, we reserve the right to charge you for the additional amounts; and in the event of any overpayment, we will reverse or refund the excess amounts paid for such item in accordance with our prevailing refund policy at the time of delivery. foodranger.ph reserves the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per account user or per order. These restrictions may include orders placed by or under user accounts who have refused to pay for their orders previous orders or those who have violated any of the rules and requirements stated in these terms and conditions. foodranger.ph has the right to ban users who refuse to pay for their goods and claim that their order(s) did not arrive on time, even if the goods were delivered in good condition and within the given time frame, depending on how far the customer’s location is from the restaurant that will fulfill the orders.
12. Cancellation and Refund Policy
In the event where delivered goods are incomplete and the order has already been paid in cash, you may contact foodranger.ph via our customer support hotlines or Facebook Messenger. In these rare cases you, may choose to ask the rider to go back to the store to retrieve the missing item(s) or have the total amount of the missing item(s) deducted to the total amount of their next purchase. Also, once the order has been processed, the customer/account owner may no longer change the delivery address. The orders will be delivered to the address indicated in the submitted order/request. For PayPal and credit card transactions, the amount of the missing item(s) or if the order has been cancelled by foodranger.ph or the customer shall be transferred to their online wallet. Note that this will only be applicable if the order has been verified by our representatives and partner restaurants. Shall the customer insist on refunding the total amount, refund time may take 3 to 5 days. Orders may be cancelled due to the reasons listed below:
Ares is not covered for delivery.
Unavailability of items (PayPal/credit card)
Restaurant is not available for delivery in specific area of delivery.
Orders placed twice
13. Others
It is the sole responsibility of the customers/account users to provide the correct address before proceeding to the checkout page or confirming their orders. Changing the deliver address via Facebook Messenger Chat, text message or any form of communication with our riders and customer service representative will not be allowed. foodranger.ph and its riders shall not be held responsible if the goods are delivered to the incorrect address. The customer/user shall be charged for their goods via PayPal or credit card payment. foodranger.ph and its riders shall not be held responsible for damages on cake decorations or deformation of goods. To avoid incidents involving ruined cake decorations or deformed goods, please review the comments and notes provided on the descriptions of the goods. When submitting comments, feedback, and other suggestions, you agree not to falsify any information including (but not limited to) your name and e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. By accepting these terms and conditions, you also agree that as a responsible account user, you will not post comments, feedback, and other submissions that may violate the rights of any third party (including copyright, privacy, personality, trademark, and other propriety right). Any kind of submission shall not contain libelous, unlawful, obscene material or any computer virus or malware that may cause our systems to malfunction or lead to any incident that may affect our operations and services in any way.
14. Termination of Agreement
These Terms of Use and other related policies are only effective unless amendments have been or made or the agreement has been terminated by foodranger.ph or the account user. As the owner of the account, you may terminate this agreement and discontinue the use of our services if you are dissatisfied with our Services. To terminate this agreement you may contact our representatives to notify them that you no longer with to use the services offered by foodranger.ph. Likewise, foodranger.ph reserves the right to terminate this agreement and block the account user without prior notice if we suspect that you have failed to comply or have violated the provisions stated in these Terms of Use. After the termination, you will remain liable for all amounts due up to the date of the termination of this agreement. You may also be denied of access to our Services.
Privacy Policy
Your privacy is important to us. It is foodranger.ph\'s policy to respect your privacy regarding any information we may collect from you across our website, foodranger.ph, and other sites we own and operate.
We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.
We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.
We don’t share any personally identifying information publicly or with third-parties, except when required to by law.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.
Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.
This policy is effective as of 20 Aug 2021.